Frequently Asked Questions

Everything you need to know about your ArkivMusic experience.

What is the typical shipping timeframe for my order?

Most in-stock items are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while international orders may take 2-4 weeks.

How do I return an item that I am not satisfied with?

We offer a 30-day return policy for most unopened items. To initiate a return, please contact our support team to receive a Return Authorization number and shipping instructions.

Are the recordings and products sold on ArkivMusic authentic?

Yes, we guarantee that all products are 100% authentic, sourced directly from authorized distributors and reputable labels to ensure the highest audio and physical quality.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like PayPal.

Can I track my order once it has been shipped?

Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What should I do if my item arrives damaged?

If your order arrives damaged, please contact our customer service department within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost to you.